Party Guidelines
A $300 non-refundable deposit is required to book. Cash or Cards only (a 4% processing fee is added to any card payment).
We do NOT accept checks, wire transfers or P2P (ex, Zelle, Venmo, etc) as payment.
Full package payment is required for parties booked 7 days or less from scheduled party date.
Parties are billed at a minimum of 10-15 children to reserve a time depending on package.
Party is plus tax and 15% service fee. This will be added to your final bill.
Saturday-Sunday we start parties at 10:00am and book every 30 minutes up to 6:00pm. Weekdays vary depending on availability.
We recommend booking a minimum of 4 weeks in advance. We are not able to book earlier then 3 months prior to desired date.
Due to events having been scheduled in advance, times cannot be changed on the day of your party. Please be prompt.
Due to unforeseen circumstances or delays we may reserve the right to change or substitute the scheduled order of events.
Full party payment is required to be paid in full on day of event.
Final payment is CASH ONLY. A 4% Service Fee is added for use of Credit Card
We recommend you arrive 10 minutes before party start time.
Unless noted other wise; a general room is set up and available for your designated 30-minute eating time frame only.
Themed table decorations, balloons, paper goods and goody bags of your own, are permitted. Light banners can be given to party host to hang up in designated area.
No wall decorations that require tape and No ceiling decorations allowed. No balloons with confetti are allowed. We do not allow any items that make a large mess such as candy bars/stations, confetti, silly string, etc. All large items brought by party must be taken back with you.
Parties arriving more than 30 minutes late are subject to self service or activities skipped.
Party host are available for party time frame only.
Seating in party rooms are for paying participating guests only. We do not guarantee seating for adults.
Drop off recommended for ages 8 and older. If not a drop off party we recommend no more than 1-adult per child.
Confirmations must be made 5 days in advance to guarantee the correct number of hosts, tables and any other special orders. If 21 or more kids are confirmed, a 2nd host will be provided. If on date of event number of attended guest is lower then confirmed a $70 charge will incur for extra host if provided.
Own sheet cake or cupcakes are allowed. We are not able to store cake in fridge or freezer.
We do not permit any outside food, beverages, or piñatas.
- New York State Department of Health states that outside food and beverage brought into a food licensed/ controlled facility is strictly prohibited. Therefore, outside food and beverages is not permitted anywhere within our facility. This policy is strictly enforced.
A limited food menu is available on the day of your party if no additional food was added during confirmation call 5 days prior.
Host is responsible to help assist parents in chaperoning the children for the duration of the party. Host do not take kids to the restrooms.
Sportime USA is not responsible for any belongings left unattended.
Guest are welcome to stay after end of party. All activities are done during scheduled party time. Party parents can purchase additional tickets or soft adventure bands at a discounted price to use after end of party.
Cancellation Policy
$300 non-refundable deposit is charged on day of booking. (+ 4% processing fee)
Parties can be rescheduled within 2 weeks of current date booked with no rebooking fees.
Rebooking Fee $75